It is a P2P cryptocurrency exchange that allows users to trade directly between each other. The platform acts as a guarantor for transactions by means of deposit – Multisignature/escrow. Besides that, it allows users to create their own bids at a more favorable rate.

All transactions are protected by Multisignature/escrow deposit (freeze of coins). It means that in case the seller disappears with your money and doesn’t send you the coins, PayTezos security team would be able to unfreeze bitcoins to your credit from the deposit account. Attention: if you sell bitcoins, never release the coins until you make sure you have received money from the buyer.

If you have sent money, but the seller does not release coins, then you must wait for PayTezos Arbitration option to become available.

If the buyer opened arbitration, but you have not received the money, then you must wait for PayTezos arbitrator to interfere.

Arbitrators resolve all issues related to arbitration via Tickets and possible Skype calls only.

Please, attach a screenshot of payment or bank account statement in My Account, and add a short comment.

Then, you must wait for decision and provide the necessary information via Tickets (if requested).

If an arbitrator does not contact you, it means that he doesn’t need any information from you at the moment, and that discussion is in progress with the other party to the dispute. Never release coins before actual receipt of money to your account in full.

Don’t forget to confirm money transfer and to open arbitration in case the seller holds the coins.

*In case you do not open arbitration or send coins without making sure that money were received, you violate the terms of deposit and thus risk losing your money permanently.

In this case, you must await auto-cancellation of the transaction or open arbitration.

If they buyer opens an arbitration, but you have not received money, then await an arbitrator to interfere.

Arbitrators resolve issues related to arbitration via Tickets.

Please, attach an account statement and a short comment to your arbitration request. This will accelerate the decision procedure.

Thereafter, you must wait for a decision and provide the requested information.

If an arbitrator does not contact you, it means that he doesn’t need any information from you at the moment, and that discussion is in progress with the buyer. Never release coins before actual receipt of money to your account in full.

*In case you send coins without making sure that money were received, you violate the terms of deposit and thus risk losing your money permanently.

According to our terms and conditions, we guarantee the availability of coins in the account of one party as well as their deposit to Escrow account at the moment of transaction.

When a transaction is created, a certain amount of seller’s cryptocurrency is frozen in Escrow account, and he won’t be able to utilize this funds otherwise.

Transaction is deemed completed after the counterparty releases coins from deposit in favor of the buyer.

*In case of any problem with a transaction, you must open arbitration and provide detailed information to the member of PayTezos support team via the corresponding button – Tickets.

Transaction rules for the buyer:

1. You create a purchase bid – Buy button.
2. A certain amount of coins is frozen in the seller’s account.
3. You must read and understand the terms of transaction in Payment Comment.
4. You send money to the account specified by the seller.
5. After you have successfully transferred money, you must make transfer confirmation – Confirm button.
6. The seller releases coins to you only upon actual receipt of money.
7. After the seller’s confirmation, the transaction is deemed completed, and coins are transferred to your account / balance.

* In case of any problem with a transaction, you must open arbitration and provide detailed information to the support team member via the corresponding button – Tickets

If the buyer has frozen coins via Buy button, but doesn’t send money and doesn’t confirm money transfer, then the transaction is automatically cancelled within 15 minutes